At Lace Affair we want you to be happy with your purchase. If for some reason you are not in love with your new item(s) simply return them, and we will gladly exchange your item or refund it in the original purchase method.
Holiday Returns&Exchanges Extended Policy
All orders placed between December 1st and December 31st are eligible for a 45 days extended return/exchange. Items must be received by us within 45 days from the original shipping date.
We offer FREE EXCHANGES AND RETURNS*
*Returns for store credit are FREE. A charge of $5 will be deducted from your refund amount when returning for a refund using our return label.
To request a return label, please sign in to your account to submit your return request (make sure you indicate your request for a label in the comments box), email us at firstname.lastname@example.org or chat with us. Your return label will be emailed to the email address you placed your order with, unless advised otherwise. When returning multiple orders using one prepaid label $5 fee will be charged for each order.
• If you requested exchange and need to return it, such items must be received by us within 30 days from the date they were shipped to you. Items received after 30 days will be eligible for partial store credit only (restocking fee of up to 50% will be applied). Items received after 45 days will be returned to you.
• All SALE items can be exchanged or returned for store credit only.
• All FINAL SALE and items marked down 50% off original price or more can not be returned or exchanged.
When returning your items please carefully fill out a form enclosed in the original package, make sure you indicate reason for return (defective merchandise, wrong size, didn’t like it, etc.) and your order number. Please put it in your shipping container along with the items you want to return. If you want to be able to track your return shipment, please make a note of your tracking number. We are not responsible for returns without tracking information that got lost or damaged in transit.
Please send your return to:
Lace Affair Returns
Irvine CA 92618
All refunds are processed within 3-5 business days of receiving your return and will be issued in the original form of payment. Some financial institutions might need up to three business days to post your transaction.
We do not refund shipping fees.
The following reasons can affect your return:
• Item(s) have been worn, washed or damaged. Items returned with perfume, deodorant or makeup stains, smelling of smoke or covered in pet hair. We inspect our merchandise before the original ship and when your return or exchange received. We reserve the right to deny a refund or collect a restocking fee if any of above applies.
• All items with original tags removed are considered worn and will not be refunded. This applies to all clothing items and accessories.
• It has been over 30 days from the day your order was sent out (must be received by us within 30 days).
• It has been over 30 days from the date your exchange order was sent out (items must be received by us within 30 days).
All items that meet any of the above criteria will not be refunded or might be a subject to a restocking fee. Same standards apply to exchange items.
We offer FREE EXCHANGES. Please sign in to your account to submit your return request for an exchange or email us at email@example.com to request a prepaid shipping label.
If you wish to make a quick exchange and to ensure availability of the style, simply place a new order and write your original order number in the comment box and on the Returns&Exchanges Form when returning your order. We will ship your new order right away and email you a label to send your original order back. As soon as your return is received by us, we will issue a refund for returned goods.
If you wish to avoid having additional temporary charges on your credit card, simply send your item(s) back with filled out exchange form. Your exchange order will be shipped as soon as your return is received by us.
We offer free shipping and free return label only for the first exchange of your order. You can make additional exchanges, but there will be a $5 shipping charge.
Thank you for shopping at LaceAffair.com!